Chief Operations Officer (COO) - Represented by Oliver James
Oliver James is currently representing a client in the annuity and insurance sector, a company recently repurposed to innovate within the retirement income market. Our client seeks a dynamic Chief Operations Officer (COO) to lead operational strategies, manage third-party administrative relationships, drive efficiency, and enhance customer experience through streamlined processes and cutting-edge technology integration. This role will be pivotal in scaling operations and optimizing processes to support the company's strategic goals.
Location: New York City/ Greenwich, CT
Compensation: 250-400k base salary (pending on experience) + bonus potential
Position Overview
The COO will oversee day-to-day operations, ensuring alignment with organizational objectives. The role involves building a high-performing operations team, leading outsourced technology functions, and optimizing service delivery. The COO will be instrumental in enhancing customer satisfaction, ensuring compliance with industry regulations, and fostering data-driven decision-making.
Key Responsibilities
- Operational Leadership: Develop and execute operational strategies in line with company goals, optimizing efficiency and effectiveness.
- Process Optimization: Lead the implementation of best practices and innovative solutions to enhance operational efficiency, focusing on automation and integration.
- Team Management: Build and lead a team focused on collaboration, accountability, and continuous improvement.
- Financial Oversight: Work with finance to manage budgets, forecasts, and performance metrics aligned with operational goals.
- Regulatory Compliance: Ensure compliance with all industry regulations and stay current on relevant legislative changes.
- Client Experience: Improve customer satisfaction through enhanced service delivery and efficient onboarding to claims processes.
- Cross-department Collaboration: Collaborate with executive teams and external stakeholders to advance strategic initiatives.
Qualifications
- Bachelor's degree in Business Administration, Finance, or related field; MBA preferred.
- 5+ years of experience in operations management in a leadership capacity.
- Industry experience in life insurance / annuity strictly required.
- Appetite to work in a start up business environment.
- Knowledge of annuity products and regulatory requirements.
- Strong leadership and team-building abilities.
- Proficiency in data analysis and operational metrics.
- Excellent communication and interpersonal skills.
For more information or to apply, please apply using the prompts provided or contact Christopher Dodds at Oliver James. Please note that given the amount of applications, only candidates with the above mentioned skill set will be considered further.
