Head of Operations for Personal Lines insurance company
Reporting into C-suite, the Head of Operations will be responsible for Process Optimization x2 Contact centers (one on-shore, one off-shore).
The Head of Operations will be a key member of the leadership team, responsible for overseeing and optimizing the operation of our Customer Service Department. The role requires a strategic leader with a deep understanding of contact center management, strong operational acumen, and a track record of driving growth and efficiency within an insurance organization.
Successful Head of Operations will:
- Lead the development and implementation of strategic plans, policies, and procedures to ensure the efficient and effective operation of the Customer Service Department.
- Foster a culture of continuous improvement and operational excellence throughout the department.
- Lead, mentor, and develop a high-performing team of professionals, including a director, team leads, and customer service advocates.
Successful Heads of Operation will:
- In-depth knowledge of personal lines of insurance, including underwriting, risk management, and compliance.
- Hands-on experience building positive culture in insurance contact centers.
- Demonstrated ability to drive strategic initiatives and improve operational efficiency.
- Proficiency in using technology and software relevant to the industry.
If you are interested in learning more, please apply now!
Key words: Operations, Personal Lines, Change, Process optimization, insurance,
