IT Service Desk Team Lead

Job Advert: IT Service Desk Team Lead

Our client, a leading company in the Banking industry, and one of the fastest growing UK Challenger Banks, are currently seeking a dedicated and experienced IT Service Desk Team Lead to join their IT department.

This is an exciting opportunity to join a specialist Bank undergoing significant growth, this is a bank staffed by experts, working closely with UK businesses to help them realise their ambitions.

This role will be hybrid, with a competitive salary, based in London.

Role & Responsibilities:

• Responsible for the day-to-day management of the Service Desk.
• Running of the Service Desk function, which will include all Incident Management and Ticket responsibility on a daily basis.
• Lead a team of individuals providing a mix Level 1 & Level 2 support within the CIO organisation.
• Effective co-ordination of Support for all IT teams to the Business functions.

Key Skills:

• A fantastic communicator, with excellent interpersonal skills and the ability to bridge between technical teams and the business.
• Excellent time management, managing aggressive workflows and timelines, assisting the business in planning and understanding the impacts of their requirements.
• Experience in finance and banking, ideally retail banking.
• Demonstrable experience managing live service support teams at both Level 1 & 2.
• Knowledge of Jira or other similar software.
• Strong ITIL background.

• A competitive salary and benefits, alongside an environment that promotes positive mental wellbeing and a good work life balance.
• 25 days annual leave - increasing with service and a Holiday Buy Policy.
• Hybrid working policy to help maintain a harmonious balance.
• Education and awareness provided to promote a diverse workplace.
• Private medical insurance.
• Good pension Scheme - 8% HTB Contribution.

If this sounds like you, and you're interested in joining this growing organisation, then please apply directly and get in touch.