For a leading and international Insurance Company I'm looking for an IT Service Operations Manager.
She/He will lead the operational aspects of IT services: resolving incidents, identifying underlying causes of recurring issues, monitoring service performance to meet agreed-upon standards, coordinating changes and releases to minimize disruption, managing configuration data, generating performance reports, and collaborating with various teams.
The service is part of a multi-country international program.
Key responsibilities:
- Understand insurance products business features and manage IT operations to and related processes
- Manage running documentation efficiently, acting as focal point for different teams
- Continuously monitor and ensure compliance with all KPIs of the running
- Effectively own, manage and communicate with Service Manager and Business to solve critical business issues
- Incident management
- Problem management
- Monitoring and controlling IT system performance in accordance with Service Level Agreements (SLAs)
- Assessment, planning, implementation, and control of changes to IT systems to ensure they are made with minimal impact on operations
- Release management: to ensure effective implementation without disruption of services
- Reporting and analysis: Generating periodic reports on IT service performance and analyzing data to identify trends, recurring issues, and improvement opportunities
Requirements:
- 3+ years of professional experience on Insurance Industry
- Proven experience on insurance policies life cycle (e.g., Life, P&C)
- Proven experience on insurance processes (e.g., Claims, Underwriting)
- Knowledge on SQL language and inquiry
- Fluent in both Italian and English (minimum requirement B2, C1 preferred)
- Certification: ITIL Foundation, ITIL OSA, ITIL CSI
- Certification: Microsoft Certified for Azure
- Master or Degree in Computer Science, Information Technology, or related field Ability to manage complexity, to work and collaborate in a cross cultural and cross functional environment
- Proactive and positive attitude, with demonstrated ability to meet deadlines and prioritize tasks
