Senior Programme Manager

Your Key Responsibilities:

Within FSO Business Consulting and our Business Transformation Delivery practice, you'll work as part of a high-performing team of problem solvers with extensive consulting and industry experience, helping financial services organisations solve their complex business opportunities and challenges from strategy to execution. As a Programme Manager you will:

• Be responsible for building valuable relationships with our clients and to develop a track-record of delivery that is recognised throughout the market.
• Deliver key strategic programmes for FS Consulting clients, ensuring service quality on one or more engagements at a time, leveraging your knowledge and sector experience to deliver Business, IT and Regulatory driven transformations.
• Manage the overall programme end to end within the scope, quality, time and budget terms of reference and in accordance with client programme management standards.
• Work with the Programme Director and client programme leadership, business and technical leads, operational risk and internal audit teams.
• Own the delivery relationship with the client.
• Provide oversight and direction for the PMO Team, Workstream Leads and Project Managers.
• Be able to represent the programme at the necessary governance sessions and internal meetings (Account Level, Competency meetings etc.)
• Tailor and present key messages and updates to multiple stakeholders.
• Have a detailed understanding of the programme costs, forecasts and actuals and manage the programme master resource list.
• Ensure all the PMO process (inc. billing and invoicing) are carried out by the relevant PMO team members.
• Be responsible for regular status reporting, and governance forums of the programme (E.g. Steering Committees); tracking of key qualitative and quantitative metrics associated with programme delivery.
• Resolve / escalate programme level issues and risks and inter-programme dependencies.
• Draw on capabilities in our Business, Technology, People and Risk Consulting practices as well as experience from our global consulting network.
• Work with a global team of experts to develop unique and innovative solutions as well as benefitting from best-in-class training and development and bring the right insights and capability at the right time for our client engagements.

ecision Making:

• Identify and make decisions that have a significant project impact; escalating decisions that cannot be resolved within the project in line with project/programme governance structure.
• Deadline-driven, highly organised, and able to multi-task.

Problem Solving:

• Exceptional problem-solving ability including logical reasoning, creative thinking, and the ability to untangle complex issues.

• Ability to communicate complex ideas effectively, both verbally and in writing
• Identify, drive and lead problem solving and issue management for the project deliverables.
• Accountable for project team adherence to company or client delivery methodology and ensures any deviations are addressed.
• Influences and contributes to continuous improvement of methodology.

Collaboration:

• A team player who is also an independent thinker.
• Collaborates across the organisation and externally, including external regulatory bodies and stakeholders.
• Identifies and manages cross functional interdependencies.

Level of Influence:

• Influences and negotiates project outcomes with senior stakeholders, often across multiple functions.
• Prepares and presents analysis, insights, and recommendation to assist governance forums with decision making.
• Comfortable managing client stakeholders and working in a consultant / client environment.

Technical:

• Demonstrates advanced proficiency in using Excel and other tools to analyse and translate data into insights, to develop basic financial models, and to support business case development.
• Experienced using project and portfolio management tools such as Clarity is preferable.
• Demonstrates deep knowledge and experience to solve the most complex problems. Have a clear view of the future of your technical skill domain and its impact on people, tools, technology, processes, organisations, and industries, and is recognized as a leader and innovator in the skill domain.
• Demonstrates deep knowledge and experience to solve the most complex problems. Individual has a clear view of the future of their technical skill domain and its impact on people, tools, technology, processes, organisations, and industries, and is recognized as a leader and innovator in the skill domain.

To qualify for the role, you must have:

• 12+ years senior level experience in consulting and delivery of large-scale complex change programmes - especially within large Financial Services clients (Banking, Insurance)
• Experience in a matrix managed organisation.
• Primary degree.
• Experience in the establishment, training and managing teams comprised of both staff, contractor, and strategic partners.
• Strong financial background including experience of business case development and financial governance.
• Excellent communication skills - tailoring communications to suit a mix of audiences.
• Deep Functional expertise coupled with a relevant accreditation in their allocated programme/Domain e.g. Credit, Risk, Finance etc.
• A proven track record of delivering business value from Business Consulting as a senior Programme Manager
• Have a proven ability to be able to take a 'big picture' delivery and project management view as well as being able to work at a detailed level across a broad range of contract types and engagement approaches.
• Having a track record of delivery within a number of large-scale Business Transformation programmes, taking ownership of delivery across internal client teams.
• Have experience in seeking the alignment of business and IT, operating across organisational and technology silos to drive common approaches, delivering sustainable, agile and re-usable solutions.
• Accreditation and practitioner experience of a range of Project Management approaches including PRINCE II, Agile Frameworks & Methods (Scrum, Kanban, SAFe, LeSS), PMI / PMP.
• Have a Programme and Project Management track record with a blue-chip consulting or systems integration firm or as a Delivery Lead within a leading Enterprise/Organisation
• Be comfortable working with client executives and senior management.
• Have worked in one or more of the following sectors: Banking, FMCG, Technology, Health etc.

Ideally, you will also have:

• Experience in one or more of the following specialisms: Digital Transformations, Agile Delivery Methods, Business Design, Regulatory Change.
• Project Management Certification and/or Agile certification desirable (e.g. PRINCE2, Scrum Master).
• Experience using project and portfolio management tools such as Clarity is preferable.
• Management Consulting experience is preferable.